Gas Cooktops

COOKING RESULTS ARE NOT WHAT YOU EXPECTED

The cooktop is not level.
Level the cooktop.

The pan used is not the correct type or size.
Refer to a reliable cooktop for recommended pan type and size.

The flame size does not fit the cookware being used.
Pan should be the same size or slightly larger than surface being used.

The flow of combustion and/or ventilation air to the cooktop is blocked.
Remove any obstructions around knobs or burners. Back to top

THE BURNER FLAMES LIFT OFF THE PORTS, ARE YELLOW, OR ARE NOISY WHEN TURNED OFF

The burner needs cleaning.
Clean as directed in “Sealed Surface Burners and Cooktop” section of your Use & Care Guide.

The air/gas mixture is incorrect.
Contact an authorized Whirlpool service technician to check the air/gas mixture or see Installation Instructions. Back to top

THE BURNER FLAMES ARE UNEVEN

The burner ports may be clogged.
Clean them with a straight pin (see “Sealed Surface Burners and Cooktop” section of your Use & Care Guide). Back to top

THE BURNER FAILS TO LIGHT

A household fuse has blown or a circuit breaker has tripped.
Replace the household fuse or reset the circuit breaker.

The burner is wet from being washed.
Let it dry.

The burner ports may be clogged.
Clean them with a straight pin (see “Sealed Surface Burners and Cooktop” section of your Use & Care Guide). Back to top

NOTHING WILL OPERATE

The cooktop is not wired into a live circuit with proper voltage.
Wire the cooktop into a live circuit with proper voltage. (See Installation Instructions.)

The cooktop is not properly connected to the gas supply.
Contact an authorized Whirlpool service technician to reconnect the cooktop to the gas supply.

A household fuse has blown or a circuit breaker has tripped.
Replace the household fuse or reset the circuit breaker.

A control knob is not set correctly.
Push the control knobs before turning them. Back to top