Refrigerators

IF THE REFRIGERATOR WILL NOT OPERATE

Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.

Has a household fuse or circuit breaker tripped?
Replace the fuse or reset the circuit.

Is the refrigerator or freezer control turned to the OFF position?
Refer to the “Setting the Controls” section in your Use & Care Guide.

Is the refrigerator defrosting?
Recheck to see if the refrigerator is operating in 30 minutes. Your refrigerator will regularly run an automatic defrost cycle. Back to top

THE LIGHTS DO NOT WORK

Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.

Is a light bulb loose in the socket?
Turn the refrigerator or freezer control to OFF. Disconnect the refrigerator from the electrical supply. Gently remove the bulb and reinsert. Then reconnect the refrigerator to the electrical supply and reset the control.

Is a light bulb burned out?
Replace with an appliance bulb of the same wattage, size, and shape. See the “Changing the Light Bulbs” section in your Use & Care Guide. Back to top

THERE IS WATER IN THE DEFROST DRAIN PAN

Is the refrigerator defrosting?
The water will evaporate. It is normal for water to drip into the defrost pan.

Is it more humid than normal?
Expect that the water in the defrost pan will take longer to evaporate. This is normal when it is hot or humid. Back to top

THE MOTOR SEEMS TO RUN TOO MUCH

Is the room temperature hotter than normal?
Expect the motor to run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, expect it to run even more of the time.

Has a large amount of food just been added to the refrigerator?
Adding a large amount of food warms the refrigerator. It is normal for the motor to run longer in order to cool the refrigerator back down.

Is the door opened often?
Expect the motor to run longer when this occurs. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.

Are the controls not set correctly for the surrounding conditions?
Refer to the “Setting the Controls” section in your Use & Care Guide.

Are the doors not closed completely
Push the doors firmly shut. If they will not shut all the way, see “The doors will not close completely” later in this section in your Use & Care Guide.

Are the condenser coils dirty?
This prevents air transfer and makes the motor work harder. Clean the condenser coils. Refer to the “Cleaning Your Refrigerator” section in your Use & Care Guide.

Are the door gaskets not sealed all the way around?
Contact a qualified person or a technician.

NOTE: If the problem is not due to any of the above, remember that your new refrigerator will run longer than your old one due to its high efficiency motor. Back to top

THE REFRIGERATOR SEEMS TO MAKE TOO MUCH NOISE

The sounds may be normal for your refrigerator.
Refer to the “Understanding Sounds You May Hear” section in your Use & Care Guide. Back to top

THE ICE MAKER IS NOT MAKING ICE

Is the freezer temperature not cold enough to produce ice?
Wait 24 hours after ice maker hook-up for ice production. Refer to the “Setting the Controls” section in your Use & Care Guide.

Is the ice maker wire shut-off arm in the OFF (wire shut-off arm up) position (on some models)?
Lower wire shut-off arm to the ON (wire shut-off arm down) position. See the “Ice Maker and Storage Bin/Bucket” section in your Use & Care Guide.

Is the ice maker switch in the OFF (right) position (on some models)?
Move ice maker switch to the ON (left) position. See the “Ice Maker and Storage Bin/Bucket” section in your Use & Care Guide.

Is the water line shutoff valve to the refrigerator not turned on?
Turn on the water valve. See the “Connecting the Refrigerator to a Water Source” section in your Use & Care Guide.

Is an ice cube jammed in the ejector arm?
For models with an interior ice bin, remove the ice from the ejector arm with a plastic utensil. For models with an ice bucket, access the ice maker by depressing the ice bin sensor door on the upper left side of the freezer interior. While depressing the sensor door, lift the ice maker service door and remove the ice from the ejector with a plastic utensil. Refer to the “Ice Maker and Storage Bin/Bucket” section in your Use & Care Guide.

Does the ice maker mould have water in it?
Check to see if your refrigerator has been connected to your home water supply and the supply shutoff valve is turned on. Refer to the “Connecting the Refrigerator to a Water Source” section in your Use & Care Guide.

NOTE: If not due to any of the above, there may be a problem with the water line. Call for service. Back to top

THE ICE MAKER IS PRODUCING TOO LITTLE ICE

Has the ice maker just been installed?
Wait 72 hours for full ice production to begin. Once your refrigerator is cooled down, the ice maker should begin producing 70 to 120 cubes every 24 hours.

Has a large amount of ice just been removed?
Allow 24 hours for ice maker to produce more ice.

Are the controls set correctly?
Refer to the “Setting the Controls” section.

Is the water shutoff valve turned completely on?
Turn valve on fully. Refer to the “Connecting the Refrigerator to a Water Source” section in your Use & Care Guide.

Is there a water filter installed on the refrigerator?
The filter may be clogged or installed incorrectly. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a qualified person or a technician. Back to top

OFF-TASTE, ODOUR OR GREY COLOR IN ICE

Are the plumbing connections new, causing discolored or off-flavored ice?
Discard the first few batches of ice.

Have the ice cubes been stored for too long?
Throw old ice away and a new supply.

Does the freezer and ice bin or bucket need to be cleaned?
See the “Cleaning Your Refrigerator” or “Ice Maker and Storage Bin/Bucket” section in your Use & Care Guide.

Does the water contain minerals (such as sulfur)?
A filter may need to be installed to remove the minerals.

Is there a water filter installed on the refrigerator?
The filter may be clogged or installed incorrectly. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a qualified person or a technician.

Is there a water filter installed on the refrigerator?
Grey or dark discoloration in ice indicates that the water filtration system needs additional flushing. Run additional water through the water dispenser to flush the water filtration system more thoroughly (at least 2 to 3 gallons or 6 to 7 minutes initially). Discard discolored ice. Back to top

THE ICE DISPENSER WILL NOT OPERATE PROPERLY

Is the freezer door closed completely?
Push the door firmly shut. If it will not shut all the way, see “The doors will not close completely” section in your Use & Care Guide.

Is the ice bin or bucket installed correctly?
For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket, the bucket should set level on the freezer door. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the door making sure it is properly aligned and snapped securely into place. Refer to the “Ice Maker and Storage Bin/Bucket” section in your Use & Care Guide.

Has the wrong ice been added to the bin or bucket?
Use only cubes produced by the current ice maker. If other cubes have been added, remove all cubes and check to see that none have become stuck in the delivery chute. Has the ice frozen in the ice bin or bucket? Shake the ice bin or bucket to separate cubes. If cubes do not separate, empty bin or bucket and wait 24 hours for ice to restock.

Has the ice melted around the auger (metal spiral) in the ice bucket?
Dump the ice cubes; clean the ice bucket completely. Allow 24 hours for the ice maker to restock. Do not try to remove the melted ice with a sharp object.

Is ice stuck in the delivery chute?
Clear the ice from the delivery chute with a plastic utensil.

Is there ice in the bucket?
See “The ice maker is not producing ice” in your Use & Care Guide.

Has the dispenser arm been held in too long?
Release dispenser arm. Ice will stop dispensing when the arm is held in too long. Wait 3 minutes for dispenser motor to reset before using. (Future use: take large amounts of ice directly from the ice bin or bucket, so that the dispenser arm is not held in too long.) Back to top

THE WATER DISPENSER WILL NOT OPERATE PROPERLY

Is the freezer door not closed completely?
Push the door firmly shut. If it will not shut all the way, see “The doors will not close completely” later in this section in your Use & Care Guide.

Has the water system not filled?
The water system needs to be filled the first time it is used. Depress the water dispenser bar with a large container until you draw two or three quarts (1.9 to 2.8 L) of water. Discard water. Refer to the “Water and Ice Dispensers” section in your Use & Care Guide for further instructions on filling the water system.

Is the water shutoff valve not turned on or the water line connected at the source?
Check to be sure the water shutoff valve is turned on and the water source is connected to the refrigerator. Refer to the“Connecting the Refrigerator to a Water Source” section in your Use & Care Guide for directions.

Is the water shutoff valve clogged or incorrectly installed?
Refer to the “Connecting the Refrigerator to a Water Source” section in your Use & Care Guide. If clogging or installation is not a problem, call for service or contact a plumber.

Is there a kink in the home water source line?
If you find or suspect a kink in the water line, call for service.

Is there a water filter installed on the refrigerator?
The filter may be clogged or incorrectly installed. First, check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call for service. Back to top

WATER OR ICE IS LEAKING FROM THE DISPENSER

Is the glass not being held under the ice dispenser long enough, causing the ice to spill?
Hold the container under the ice chute for two to three seconds after releasing the dispenser lever. A small amount of ice may dispense after the lever is released.

Is the glass not being held under the water dispenser long enough, causing water to drip?
Hold the container under the water dispenser two to three seconds after releasing the dispenser lever. Water may continue to dispense during this time.

Is an ice cube stuck in the chute and holding the trap door open?
Remove the cube.

Is there a water filter installed on the refrigerator?
The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours. Back to top

THE DISPENSER WATER IS NOT COOL ENOUGH

Has the refrigerator been newly installed?
Allow 24 hours for the refrigerator to cool completely.

Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely.

Has water not been recently dispensed?
The first glass of water may not be cool. Discard the first glass of water. Back to top

THE DIVIDER BETWEEN THE TWO COMPARTMENTS IS WARM

The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service. Back to top

THE TEMPERATURE IS TOO LOW

Are the air vents blocked in either compartment?
This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. Refer to the “Ensuring Proper Air Circulation” section in your Use & Care Guide for the location of air vents.

Are the door(s) opened often?
Be aware that the refrigerator will warm when this occurs. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.

Has a large amount of food just been added to the refrigerator or freezer?
Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.

Are the controls set correctly for the surrounding conditions?
Refer to the “Setting the Controls” section in your Use & Care Guide. Back to top

THERE IS AN INTERIOR MOISTURE BUILD-UP

Are the air vents blocked in the refrigerator?
Remove any objects from in front of the air vents. Refer to the“Ensuring Proper Air Circulation” section in your Use & Care Guide for the location of air vents.

Are the door(s) opened often?
To avoid humidity build-up, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (When the door is opened, humidity from the room air enters the refrigerator. The more often the door is opened, the faster humidity builds up, especially when the room itself is very humid.)

Is the room humid?
It is normal for moisture to build up inside the refrigerator when the room air is humid.

Is the food packaged correctly?
Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.

Are the controls set correctly for the surrounding conditions?
Refer to the “Setting the Controls” section in your Use & Care Guide.

Was a self-defrost cycle completed?
It is normal for droplets to form on the back wall after the refrigerator self-defrosts. Back to top

THE DOORS WILL NOT CLOSE COMPLETELY

Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and take up less space.

Is the ice bin or ice bucket out of position?
For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket, the bucket should set level on the freezer door. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the door making sure it is properly aligned and snapped securely into place. Refer to the “Ice Maker and Storage Bin/Bucket” section in your Use & Care Guide.

Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Crisper and Crisper Cover” section in your Use & Care Guide for more information.

Are the gaskets sticking?
Clean gaskets according to the directions in the “Cleaning Your Refrigerator” section in your Use & Care Guide.

Does the refrigerator wobble or seem unstable?
Level the refrigerator. Refer to the “Door Closing” or “Leveling Your Refrigerator” section in your Use & Care Guide, depending on your model.

Were the doors removed during product installation and not properly replaced?
Remove and replace the doors according to the “Removing the Doors” section in your Use & Care Guide on some models, or call a qualified service technician. Back to top

THE DOORS ARE DIFFICULT TO OPEN

Are the gaskets dirty or sticky?
Clean gaskets according to the directions in the “Cleaning Your Refrigerator” section in your Use & Care Guide. Back to top

WATER FLOW FROM THE DISPENSER DECREASES NOTABILITY

Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Depending on your model, remove the water filter cartridge (see the “Base Grille Water Filtration and Monitoring System or Interior Water Filtration System” section in your Use & Care Guide.) Operate the dispenser. If the water flow increases noticeably, your filter is full and needs to be replaced. Back to top

IF YOU NEED ASSISTANCE

If you have questions about operating, cleaning or maintaining your refrigerator:

Refer to the Use and Care Guide.
Call the Customer Interaction Center. Check your Use and Care Guide for a toll-free number to call or call the dealer from whom you purchased this appliance. Back to top

IF YOU NEED SERVICE

Maintain the quality built into your refrigerator by:

Contacting the dealer from whom you purchased your refrigerator; or
Calling the Customer Loyalty Centre at 1 (800) 807-6777.

When you call, you will need:

The refrigerator model number.
The refrigerator serial number.


NOTE: Both numbers are listed on the model/serial rating plate located on the underside of the refrigerator box.
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call. Back to top